Pre‑Order Policy

Last updated: [27th July 2026]

This Pre‑Order Policy applies to all pre‑order purchases made from Gamers Combined via gamerscombined.com.au (“we”, “us”, “our”). It applies in addition to our Terms of Service, Shipping Policy and Refund Policy. By placing a pre‑order, you agree to this policy.

Summary: Pre‑orders may involve delayed dispatch. We may offer full payment upfront or a deposit/instalment arrangement. Deposits/fees (if offered) may be non‑refundable for change of mind, except as required by law. This summary does not replace the full policy below.

1) What a pre‑order is

A pre‑order is an order for a product that is not yet available for immediate dispatch at the time you place your order. We will dispatch your order once the product becomes available.

2) Estimated dispatch dates and updates

Any release date, “ships by” date, or estimated dispatch window shown on our website is an estimate only and may change due to factors outside our control (including manufacturing lead times, freight delays, customs processing, and carrier disruptions). We will take reasonable steps to notify you of changes using the contact details provided with your order.

3) Payment (full payment, deposits, and instalments)

Depending on the product, we may offer one or more payment options for pre‑orders, which will be disclosed on the relevant product page and/or at checkout, including:

a) Full payment upfront: you pay the total price at checkout.
b) Deposit / part‑payment: you pay an initial amount to reserve your allocation, with the remaining balance payable later (for example, before dispatch or by an agreed date).
c) Instalments: where offered, payments may be split into multiple scheduled payments.

Important: We will not dispatch or allow pick-up for a pre‑order until any outstanding balance is paid in full (unless we explicitly state otherwise in writing).

If a balance becomes due and is not paid within the timeframe we specify, we may (at our discretion) cancel the pre‑order. Where permitted by law, any refund may be reduced by non‑recoverable costs we have reasonably incurred specifically in relation to your pre‑order (for example, supplier charges attributable to your order).

4) Cancellations before dispatch (change of mind)

a) You may request cancellation of a pre‑order at any time before dispatch by contacting us (see section 10).
b) Change‑of‑mind cancellations: unless we state otherwise on the product page or at checkout, any deposit, reservation fee, or administrative fee paid to secure a pre‑order is non‑refundable for change of mind, except as required by law.
c) If you have paid amounts in excess of any non‑refundable deposit/fee (for example, additional instalments or full payment), we will address your refund request in line with what was disclosed at purchase and this policy.
d) Approved refunds are processed to the original payment method.

5) Delays, supply constraints and inability to fulfil

a) If dispatch is delayed, you may contact us for an updated estimate.
b) If we are unable to supply the product, or if delays become significant, we will offer you the option to keep your pre‑order active (subject to updated timing) or cancel for a refund of amounts paid for the undelivered product.
c) Nothing in this policy is intended to limit any rights you may have if we cannot supply within a reasonable time, having regard to the nature of the product and any representations made.

6) Product changes and pricing

a) We may make minor changes to product specifications, packaging, or inclusions where required by the manufacturer/supplier, provided the product remains substantially as described. If a change is material, we will contact you.
b) Price changes after you place a pre‑order will not affect the price you agreed to pay, unless you request a change to your order.

7) Shipping, address details and dispatch

a) Shipping fees (if any) are shown at checkout unless otherwise stated on the product page.
b) You are responsible for ensuring delivery details are correct. Address changes must be requested before dispatch.
c) Title and risk pass in accordance with our Terms of Service and applicable law.

8) Refund processing times

Approved refunds are processed to the original payment method. Processing times may vary depending on your bank/payment provider.

9) Australian Consumer Law

Nothing in this Pre‑Order Policy excludes, restricts, or modifies any consumer guarantee, right, or remedy you may have under the Australian Consumer Law (ACL). Depending on the circumstances, you may be entitled to a repair, replacement or refund, and compensation for reasonably foreseeable loss or damage, including where goods have a major failure.

10) Contact

Gamers Combined
Email: sales@gamerscombined.com.au
Business hours: Mon–Fri, 9am–5pm AEST/AEDT